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FAQ

Shipping Fee
1. Domestic shipping (Within Singapore): Free shipping for orders above SGD$80, SGD$5 is charged otherwise;
2. ASEAN countries (Malaysia, Philippines, Indonesia, Thailand, Cambodia, Vietnam, Laos, Burma): Free shipping for orders above SGD$300, SGD$18 is charged otherwise;
3. The rest of the world: Free shipping for orders above SGD$500, SGD$50 is charged otherwise. 

Ordering Information
1. How do I purchase from HealthPasar?
For new customers, you will need to register first before making any purchase. HealthPasar REGISTRATION is free of charge. Simply add your item(s) to your shopping cart and follow through with the simple and secure checkout process.

2. What happens if an item is out of STOCK after you have paid?
All out-of-stock items will be updated into HealthPasar website. But due to unforeseen circumstances, we might not be able to update quickly. If out-of-stock item is paid, we will try our best to send it within 7 days. We will advice if STOCKS will take a longer time. Otherwise, we will contact you for the refund details (credit to your HealthPasar ACCOUNT or refunded to your local bank account).

Payment Information
1. What payment methods do we accept?
We accept the following methods:
PayPal
Credit Card (Visa / Mastercard)


Tracking Information
1. How long does it take to receive my order in Singapore?
All local parcels will be delivered via NinjaVan. Orders will be delivered within the next 3-4 working days. 
Timings: AM (before 12nn), 12-5pm, & 5-8pm
Deliveries should be made from Monday to Friday
Deliveries can be made during weekends / public holiday provided that BOOKING is made during weekdays.

2. How to track my order?
We will send tracking reference via sms, phone call, or email once shipped. You can track your parcel via website at https://www.ninjavan.sg/#/

3. What if I don’t get a shipping confirmation?
We suggest that you contact our customer support at +65 67475595 or email at cs@incontech.com.sg regarding your concern and INDICATE your order number. We will try our best to give you a respond within 3 working days.

4. What happens if I don’t get my order within 2 working days?
Usually, we deliver within 1-2 working days. However, there may be exceptions due to unforeseen circumstances. We seek your patience to allow us approximately 7 working days for delivery from the time you receive your shipping confirmation. If you still haven’t received your order after 7 working days, do inform our customer support at +65 67475595 or email us at cs@incontech.com.sg. We will help you track down the order and make sure that you receive your order as soon as possible.

Shipping Policy
Free Local Shipping for orders above $59.00. For orders below $59.00, there is an applicable shipping charge of $5.00. All local parcels will be delivered via NinjaVan with tracking information sent to your email address or via Phone Call once the order is shipped. Kindly note that re-delivery charges will be borne by the Recipient if there be no one to collect the parcel during the 3rd delivery attempt to the doorstep.

International Shipping
1. Shipping and handling charges
We give free shipping to international orders above $300.00 in South East Asian countries. Order below $300.00 will be charged an extra shipping fee according to different country. 


2. Declaration of value and contents
We do not declare the full value of your order on the Commercial Invoice. This is to prevent your shipment of Customs Delay. Also, we label the contents as "Nutritional Supplements for Personal Use".

3. Import Taxes and Duties
Customer may have to pay import taxes, customs duties, etc. These charges are separate from their shipping charges, and they will be billed directly for them.

4. Import Restrictions
Each country has different laws and regulations about buying products from other countries.
For international customers, they are responsible to make sure that buying nutritional supplements manufactured in the United States is allowed in their country.
If the customs in their country return their order to us, either because they did not have permission to import such supplements or because such supplements are banned, we will refund them as follows:
We will take the total amount of their order and subtract shipping charge and 20 percent of the value of their order as a re-stocking fee.
We will also subtract any other outside charges we have incurred during shipping, such as quarantine fees or warehousing fees.

5. Tracking Information
Send via sms or email of tracking reference once shipped.

6. Re-delivery or change of address - Subject to additional charges

Return / Exchange / Refund Policy
a. Our return policy does not apply if the product(s) have been used, opened, tampered, soiled or damaged.

All returns must be accompanied by the original or copy of the original sales receipt, reasons for return and all merchandise tags/packaging must be attached. We RESERVE the right to refuse a return on any product that does not meet these requirements. Customers worldwide should use an insured mail service; we cannot be responsible for items which we do not receive. Shipping and handling costs are not refundable. You are responsible for postage on exchanges or refunds. Please note that all discounted sale items are final sale and are not eligible for exchange. (Local & International)


b. Exchange:
Damaged blisters or boxes: Able to be exchanged within 7 days period from the date of purchase. Attached with original receipt.
Expired product: Customer has not/has consumed – able to exchange within 7 days period. Attached with original receipt.
Exchange of a product with another product (i.e. Tummy + Thigh change to Professional) (case to case basis)
Able to exchange within 7 days period provided seal not tempered. Value of exchanged product must be within the range of expenditure. Attached with original receipt.
Note: For overseas shipping, to avoid product exchange for number 1&2, make sure product goes through quality CHECK IN care of expiry date and packaging. 3rd option is not applicable for overseas

c. Refund:
Damaged blisters and boxes: No refund. However, product can be exchanged within 7 days with original receipt attached.
Expired Products: Customer had not/had consumed, product cannot be refunded, but can be exchanged within 7 days with original receipt attached.
IF Customer had consumed and feeling unwell. Please consult a doctor. If BST products are the cause of the sickness, refund can be done. However, if customer is sick due to natural course, refund cannot be done, but can be exchanged within 7 days with original receipt attached. 10% of purchase value will be retained for restocking fee.